NotoriousGreaseMonkey
08-06-2010, 10:43 AM
I have had an account with Wachovia for years. I have 3 automatic drafts taken from the account every month. I had a problem with one of the companies that do an auto draft so I decided to stop the draft. I went to my local walkalloverya branch to stop the autodraft. I was told I would be charged 35.00 for this. I made sure that they understood it was not a stop payment on a check or a stop payment of an autodraft that had already been submitted for that month. I was still told there was this fee. I took the time to check with 3 other banks in town (LARGE BANKS BTW) and none of them charge this fee.
I called Walkalloverya and asked again about this fee. The woman I talked to started to get an attitude with me when I stated 3 other banks did not charge this on this type of account and autodraft cancelation. Now I am getting a little pissed. Her attitude did not help matters any.
I then called the main 1-800 number and the first woman I talked to answered the phone with an attitude like I was disturbing her. BTW this was after a 10 minute or longer on hold after pressing all the right buttons to try to get a real person. She got a SERIOUS attitude with me. Now granted I was not the nicest person in the world at this point, but I was not cusssing, yelling or insulting, just pointing out facts.
I know this has gone long I am ranting.. lol
I asked for her supervisor, she kept on and on, so I did get loud at this point and every time she tried to talk I would get louder demanding a supervisor.
Finally the supervisor got on. I was nice as I could be at first. Damned if that woman didnt get an attitude. Supposedly they are #1 in customer service. I asked her how they got that they said by the customers surveyed... DUH I guess that makes me #1 in customer service because the customers I asked said I was the best in town.
Needless to say for a 35.00 charge they wanted to charge they lost my checking, savings and securities. I know they dont care and I know I wont "shut them down" but if I can take 1 other person away from them I will be happy.
I called Walkalloverya and asked again about this fee. The woman I talked to started to get an attitude with me when I stated 3 other banks did not charge this on this type of account and autodraft cancelation. Now I am getting a little pissed. Her attitude did not help matters any.
I then called the main 1-800 number and the first woman I talked to answered the phone with an attitude like I was disturbing her. BTW this was after a 10 minute or longer on hold after pressing all the right buttons to try to get a real person. She got a SERIOUS attitude with me. Now granted I was not the nicest person in the world at this point, but I was not cusssing, yelling or insulting, just pointing out facts.
I know this has gone long I am ranting.. lol
I asked for her supervisor, she kept on and on, so I did get loud at this point and every time she tried to talk I would get louder demanding a supervisor.
Finally the supervisor got on. I was nice as I could be at first. Damned if that woman didnt get an attitude. Supposedly they are #1 in customer service. I asked her how they got that they said by the customers surveyed... DUH I guess that makes me #1 in customer service because the customers I asked said I was the best in town.
Needless to say for a 35.00 charge they wanted to charge they lost my checking, savings and securities. I know they dont care and I know I wont "shut them down" but if I can take 1 other person away from them I will be happy.